The time needed for a home cleaning can vary based on many factors. These include the condition and size of the home, extras included, and the size of the team we send. We’re providing these estimates to help plan and schedule. While we expect most homes to fall into these time frames, not all will.

All homes are unique and may have different priorities or requests. Although our pricing is intended to be a flat rate for average needs, we are happy to adjust our pricing based on time spent if there are any special requests. 

​

Home Size        Estimated Time

 1 bedroom            1 – 2 hours

 2 bedrooms           2 – 4 hours

 3 bedrooms           4 – 6 hours

 4+ bedrooms        1 hour per 400 SQFT

NOTE: These time estimates are for 1 person. For teams of two or larger, estimates may vary. 

Of course, the more we visit the bigger the discount! The discounts offered are as follows:

  Weekly - 25% off

  Bi-Weekly - 15% off

  Every 3 Weeks - 10% off

 Monthly - 5% off

We provide residential cleaning services Monday to Friday from 7am-7pm. Our customer support team is here daily from 7am-7pm. We are closed on Thanksgiving Day, Christmas Day, and New Year's Day and have limited service hours on Christmas Eve and New Year's Eve. 

The size of the team we send may vary. Most of our teammates operate solo so you can expect one highly capable cleaner. Depending on the size of the job, we may send a larger team (2, 3, 4+) depending on the requirements. If you feel you require a team of a certain size, please request that in the comments for the booking or call/text us and let us know. We’ll always do our best to accommodate.

No, we will always send the same teammate unless specifically instructed otherwise. We know it’s important to build rapport with your cleaner. So we do our best to keep you with the same team as long as you’re working with Royal Palm Cleaning Group.

In cases where your regular teammate is out sick or unavailable, we will call or email and inform you a new teammate will be arriving. That way you’re never caught off-guard.

Yes, Royal Palm Cleaning Group is fully insured and bonded. You’re in good hands! 🙂

Of course! We conduct a very thorough interview and screening process and we are very selective in who joins our team. All cleaning teammates are background checked as well.

There are never contracts or obligations when working with Royal Palm Cleaning Group. You can cancel an appointment at any time. The only thing we ask is if you have to reschedule for any reason, let us know at least 48 hours in advance. There is a $50 cancellation fee for cancellations that occur 48 hours before the arrival time of the appointment or 50% of the service fee for cancellations on the day of the service.

A hold may be placed on your account the business day prior to the service. Services are fully charged after the service is completed.

Tips are not required but always appreciated! Feel free to give your cleaning professional a tip. It will make their day! If you feel so inclined, you can tip in cash or let us know you how much you would like to tip and we’ll process it via your credit card for you.

Absolutely! We love referrals and appreciate your support in sharing your experience with friends and family. For every new customer that signs up, mentioning your name, you'll get $25 off your next service with us! 

No, as long as we have a way to get into the home you don’t have to be present for the cleaning. We’ll even lock up when we’re done. 

Of course! Our cleaning teammates come with everything needed to provide a sparkling cleaning!

- We do not provide laundry services but we are happy to help wash up to 2 loads while on-site (extra fee per load of laundry). Please note, depending on the wash/dry time, we may have to leave items in dryer if still damp. We will neatly fold laundered items but cannot put away into closets or dressers. 

- Cleaning dishes or unloading dishwashers is not included in our regular scope of service. To prevent breakage or improperly put away items, please put away dishes/clear the sink prior to our arrival. We can accommodate an add-on request to do your dishes, billed at an hourly rate. In that case, dishes will be neatly stacked on counter to avoid us putting them away incorrectly.